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Data QRegy:

Phone: 033 - 200 3 221

Email: directing@qarin.nl

Complaints: ks@qarin.nl

  1. Select the station

  2. The date when assistance is required

  3. The departure time of the train when boarding or the arrival time of the train when disembarking ( note: booking is possible up to 3 hours before the start )

  4. Click on 'Continue'

  5. The customer's mobile number

  6. The email address: klantenservice@arriva.nl (select and copy)

  7. The name of the traveler

  8. Select entry, exit or transfer depending on the request

  9. The traveler's tool. With multiple aids, always fill in the main aid (e.g. assistance dog and cane -> cane)

  10. The platform where the train departs when boarding, the platform where the train arrives when disembarking